Tech Support for Community Licensing

Created by SciChart Admin, Modified on Fri, 12 May 2023 at 07:14 AM by SciChart Admin

Community Licensing is now available for SciChart.js (JavaScript) post version 3.2! Find out below the following information:

	Terms & who can use it
Time & Feature Restrictions
Tech Support in Trial & for Community users
Telemetry & Watermark info

Q: Can I get tech support for SciChart.js?

As Community

We do not offer technical support for community users of SciChart.js. However, we do have the following resources for you:

As Commercial Trial

If you are a commercial organisation requiring support during evaluation to see if SciChart.js meets your needs, this is something we can offer on a sales-qualified basis.

Q: What if I find a bug?

So you found a bug in SciChart.js? OK! Please report this using one of the following channels:

Community Forums - create a new Question prefixed "Bug Report: "
SciChart.js Discord - use the bug-reports channel

Reporting Bugs the Right Way

1. You must include the library version you are using & what browser if applicable

2. Code to reproduce the bug or issue. Preferably in a codepen or Github repo

3. Any relevant screenshots or video

4. A clear description of the problem (e.g. expected vs. actual behaviour)

Our team will investigate and address reported bugs. Your input helps us create a more reliable product!

Q: How can I request a feature?

You can also use the Community Forums and SciChart.js Discord to request features.

Ensure you prefix any forum question "Feature Request: " and describe clearly what you want to achieve.