Tech Support for Community Licensing

Created by SciChart Admin, Modified on Thu, 4 Sep at 5:35 AM by Andrew Burnett-Thompson

Community Licensing is now available for SciChart.js (JavaScript) post version 3.2! Find out below the following information:

	Terms & who can use it
Time & Feature Restrictions
Tech Support in Trial & for Community users
Telemetry & Watermark info

Q: Can I get tech support for SciChart.js?

As Community

We do not offer technical support for community users of SciChart.js. However, we do have the following resources for you:

Community Forums
SciChart.js Discord
SciChart.js Documentation
SciChart.js Demo & Examples
Free AI Assistant Chatbot which searches the documentation & provides answers from our knowledgebase.

As Commercial Trial

If you are a commercial organisation requiring support during evaluation to see if SciChart.js meets your needs, this is something we can offer on a sales-qualified basis. Contact our sales team to ask more.

Q: What if I find a bug?

So you found a bug in SciChart.js? OK! Please report this using one of the following channels:

Community Forums - create a new Question prefixed "Bug Report: "
SciChart.js Discord - use the bug-reports channel

Reporting Bugs the Right Way

1. You must include the library version you are using & what browser if applicable

2. Code to reproduce the bug or issue. Preferably in a codepen or Github repo

3. Any relevant screenshots or video

4. A clear description of the problem (e.g. expected vs. actual behaviour)

Our team will investigate and address reported bugs. Your input helps us create a more reliable product!

Q: How can I request a feature for SciChart.js?

You can also use the Community Forums and SciChart.js Discord to request features.

Ensure you prefix any forum question "Feature Request: " and describe clearly what you want to achieve.

If you are commercially evaluating SciChart.js and want to request a feature or learn if our chart library can meet your needs, or require detailed help with end-to-end solutions (such as database, server, to client dashboards), then contact our sales team with your requirements and we will do our best to help.

Q: How can I speak to a consultant for commercial technical evaluations?

If you are commercially evaluating SciChart.js and want to speak to us, contact our sales team with your requirements. If necessary, we can setup a meeting with your technical team and ours to go over detailed requirements and propose a solution.