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Posted by Andrew on 16 October 2014 08:50 PM

Our support-desk and forums have recently undergone a makeover, with new capabilities to handle Syntax highlighting a little better. Check out the new features below:

How to post Code Samples via

If you create a ticket at, you will see the new CODE button above the ticket. You can use this to format XML or C# code samples, like this!


Afterwards, your code sample will be formatted both in your ticket-view and for staff :)



How to post Code Samples via email

You can reply to an email from our support desk, but, if you do please make sure you wrap any XML or C# code in <Code> tags. If you don’t use <Code> tags around XML fragments, our support-desk will fail to parse the code, and you will receive a telling off via email. Bad developer …



But what about the Forums?

Our forums also support code snippets. The notation is just like StackOverflow – you indent 4-spaces to create a new code snippet of any language.


That’s it!

So hopefully by now you can post code snippets in the forums, and in tickets. Awwwww yeah!


The post How to post Code Samples in Support Tickets appeared first on SciChart.

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