Posted by Andrew on 10 July 2014 11:28 AM
Where possible, we encourage you to use the Forums!
Hey SciChart Users!
A few weeks ago, we asked the question Should we re-open the public forums as Community Q&A. Thanks to everyone who got in touch – we had an overwhelming response! 100% of respondents voted enthusiastically to see the forums re-opened as a Q&A site. However, since the Q&A site went live, the actual number of people using it has been quite low
We encourage you - if you have a Q&A style question ‘How do I do …’ that you believe will help contribute to our public knowledge base, please post it on the Forums. This will help us build the public knowledge base.
How to Ask a Good Question
Something else is that we get asked a lot of questions here at SciChart – literally hundreds per week. We want to help you to build applications using our software, but to do that we need you guys to ask excellent questions.
Take a look at the StackOverflow guidelines for asking a good question.
These guidelines apply to both Forum questions and Ticket or email based questions. If you ask a question well, we will help you very quickly. In fact, we often prioritise answering based on how well people ask their questions.
Here is an Excellent Question:
Another example of an excellent question:
What these have in common is a clear description of the problem or requirement and screenshots explaining it. If you do this we can help straight away!
The Public Forum is Search-Indexed!
Hey guess what? We also built a custom search engine for SciChart. This can be viewed at http://search.scichart.com:9000/
If you ask us a question privately, it will not be indexed. If you ask a question publicly then others can benefit from it to. So we encourage public question asking where possible.
When should I ask Privately vs. Publicly?
When to use Forums
If you have a simple case, like How do I do X, or I have a problem doing Y, then its probably better to ask this via the Forums. Especially if you believe your question can help others using SciChart.
When to use Tickets
If you have a complex case with large amounts of code / explanation to reproduce, or you have an urgent issue, or wish to keep your conversation private, its best to use Tickets / Email.
Voting on Forum Posts
Finally, don’t be afraid to vote up/down on the forum. In fact, we actively encourage it! This way the best answers will rise to the top.