Posted by Andrew Burnett-Thompson on 23 February 2023 12:23 PM
At SciChart, we are a proudly independent business. We’ve always been innovative and forward thinking in our pricing & licensing models in order to stay ahead of competitors.
Over the past year the word inflation has been hitting the news. Many suppliers and vendors are raising their prices. However, we recognise that for our customers there is a bigger need to justify costs to upper management and prospective users are looking for better value.
So, we’re going to do something completely different and counter-cultural …
SciChart.js Promotional Pricing
Starting from 23rd Feb 2023, we’ve discounted new licenses of SciChart.js via the store by -23%. This makes the following changes to our pricing:
SciChart WPF Promotional Pricing
We have also applied a 23% discount to new licenses of SciChart WPF as well. You can see the new promotional pricing live at our store.
Updates to Technical Support
Until now, with all our licenses we have offered 1-year unlimited priority technical support for the cost of the license (subject to fair use).
Support is one of our biggest costs, and we take it seriously. In the last year we handled almost 3,000 sales & support tickets, forum questions and incidents. That’s a lot of work from our developers!
Not all of these are needed, in fact, in many cases we find customers find the solution themselves by searching our extensive documentation or forums. We also find some support requests are user error. Bugs or issues are also reported which are prioritised in order of severity.
In order to be more scalable at a lower price-point, we have made a change to individual platform licenses on our store (e.g. SciChart WPF, SciChart.js) to have a soft-limit of 10-tickets per license per year. Unlimited priority support still applies on the Bundle (cross platform) products.
In the future, we are also exploring ways to offer a lower-priced license with lower tiers of support (support-lite) as well as offering higher tiers (support premium) for 1:1 meetings over Zoom, Teams and custom development.
Like everyone else, our costs are increasing, so there the temptation to just raise prices. However, I think that the right thing to do for our customers is to provide better value for money and, in the future, a choice on what level of support you need, catering to big-data visualisation projects of all budgets.
Lots of Exciting Updates to come
At SciChart we have lots of exciting updates to come. Within the next few weeks/months we have:
Watch us as we continue to innovative, continue to work hard and continue to justify being the highest publicly rated chart library!