Posted by Andrew on 14 March 2020 08:21 AM
We wanted to write a short note to our customers, past present & future to take a moment share our business continuity plans with you during the coronavirus / Covid-19 outbreak.
Availability of our Global Teams
SciChart is a UK-based business with distributed software-development team, with a strong bias toward remote working of our staff. Our development staff are located in the United Kingdom, and Eastern Europe and all staff are already prepared to work from home, which we do regularly. In the event of a lock-down or ‘work from home’ order, we anticipate zero disruption to our ability to serve our customers. We anticipate that our distributed, geographically diversified team will be able to continue to serve you without interruption during this time.
Availability of our Services
SciChart software is a perpetually licensed software development kit for drawing charts & graphs. Applications that you have deployed in the field require no connection to our services and have no dependence on our services to continue operation.
Licensing services required by one-time activation at the start of development are hosted by Microsoft Azure, globally available and with 99.99% uptime. Our website is hosted by WPEngine, itself a highly robust business with a strong business continuity plan in place and 99.99% uptime, e-commerce by several providers and banking by multiple banks / multiple currency accounts.
During the Covid-19 outbreak we anticipate zero disruption to services, since we have no dependence on physical supply chains and are an entirely online business. Nevertheless, we will keep a watchful eye on our dependent services and overall business health to ensure continuity of service for our customers.
Robustness of our Business
As an award-winning global business with almost ten thousand customers using SciChart in almost 80 countries, we are geographically diversified in terms of income from countries and regions (Americas, UK, Europe, Asia-pacific), sectors (engineering, medical, financial, defence) and business types (small, medium and large enterprise).
During the first quarter of the financial year we are experiencing strong year-on-year growth of 50% and projections show this will continue throughout the year. Despite what happens in the global markets as a result of Covid-19, we are committed to not only surviving, but thriving in the years to come as we serve our customers with excellence in our software.
Our WPF Chart software is rated best in the world by users, and we have hundreds of solid testimonials, reviews and continually receive ratings which can give you confidence that when you invest in SciChart, you are investing in the best 2D & 3D charting & visualisation software money can buy.
We are in a strong position to weather any storm, whether it be an outbreak, economic shock or disruption to movement of personnel.
Helping you make Impossible Projects Possible
We are here to help you make impossible projects possible, whether it be to provide WPF Charts capable of drawing billions of data-points in realtime, or the only native iOS chart and Android chart library in the world with real-time big-data capabilities for scientific, medical & financial apps.
Our distributed, remote team is available for hire to integrate SciChart to your applications, build custom visualisations, performance tune your software, or even build custom apps (Windows, Mobile, Xamarin) in entirety.
If there is anything you need, and we can help with, whether it be using our charts, building custom visualisations or even just advice on how to effectively manage and run a remote team, we will be glad to serve you during these challenging times.
The post Our Commitment to Excellence during Covid-19 appeared first on Fast, Native Chart Controls for WPF, iOS, Android and Xamarin.