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Posted by Julia Skorobogata on 24 April 2019 02:19 PM

Hello SciChart customers,

We are performing a migration and upgrade of our support-desk portal. The support desk is currently functional.

However, there’s a couple of minor issues persisting. These are:

  • Log in to support.scichart.com is currently not operational
  • Live chat has been temporarily disabled.
  • Some customers are seeing our support-desk emails go to spam folder

We apologise for any inconvenience and are working on fixing these as we speak. Everything sent to our support emails is getting through and we can reply to your enquiries just as always.

UPDATE FRIDAY 26th APRIL

All systems are now operational.

  • Single Sign-on with SciChart.com is now resolved.
  • Live chat has been re-enabled after upgrade.
  • Emails going to spam filters has been resolved by updating our domain SPF record after the migration of support.scichart.com to a new server

Thank you and best regards,

SciChart Team

The post SciChart Support Desk Migration appeared first on Fast, Native Chart Controls for WPF, iOS, Android and Xamarin.


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