Posted by Julia Skorobogata on 17 May 2018 05:19 PM
At SciChart, we pride ourselves on excellence in technical support and we want you to get a fast resolution to your requests.
In order to maintain an excellent level of service, as of May 2018, we have re-defined our support policy.
What are the Support Options?
SciChart customers may choose between packages with and without support. The no-support option comes with 90 days updates only. The Supported packages come with at least 1-year Priority Support and Updates. SciChart Professional product comes with and without support, and the SciChart Source-Code products always come with 1-year support.
If you require technical support, please find what is the best way and place to ask it in the flowchart below:
Here are handy links for you:
How do I do “X” with SciChart Questions:
What does the Priority support Include?
*Subject to Fair Usage Policy
What does not fall under the support scope?
The following is not in the scope of support, however, we are still happy to assist you where we can as a part of consultancy work:
For all of the above, for corporate trial users and purchasing requests, please contact firstname.lastname@example.org.
What do you describe as Fair Usage?
In order to keep providing our legendary levels of technical support, we have instituted a fair-usage policy for our support services.
Finally, with these changes, we hope to align ourselves with industry standards while continuing to provide an excellent level of support/service which is well above what our competitors provide.
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