Posted by Andrew BT on 12 February 2019 04:54 PM
Q: What is the Support & Updates subscription, and how long does this last?
All our licenses come with either 90-days or 1-year of Support & Updates.
Q: What happens when my support expires?
Q: Do I have to renew my support to keep using SciChart?
Q: What are the benefits of renewing?
Q: What does it cost to renew Support & Updates?
Full pricing for renewals can be found at www.scichart.com/buy-now/. The tables down the page include the per-developer renewal pricing, which includes your renewal discounts plus multiple developer discounts.
Q: How can I renew my Support & Updates Subscription?
Renewing licenses is a manual process at the moment, you will need to contact sales to tell us which product you wish to renew and how many licenses.
To make the process as easy as possible, please tell us the following information when you contact us to renew licenses:
Q: When I renew, when does my new Support & Updates Subscription Start and End?
When you renew, your new Support & Updates subscription starts one day after the previous subscription expiry, no matter when you buy it. For example:
In order words, the renewal discount is for a year (SciChart Pro) or 90-days (SciChart Basic) from the end of your last subscription. You have some flexibility in when to renew but note, renewing late will not extend the renewed subscription end-date.
Q: Why are your renewals 50% of the original price, not 30% like other vendors?
At SciChart we pride ourselves on providing excellent, high-quality support. When you contact us, you either get the CEO or the developers on email! This is expensive! Since our biggest cost is supporting our growing user-base, we need to set the price at a level that is sustainable to keep growing the business.
Q: When I renew, can I upgrade to SciChart WPF SDK (2D+3D) Pro?
Yes sure! You can upgrade all your licenses to SciChart WPF SDK (2D+3D) Pro at the SciChart WPF SDK (2D+3D) Pro renewal prices, even if you had SciChart WPF 2D Professional versions before.
Q: When I renew, can I downgrade my SciChart WPF SDK (2D+3D) Pro licenses to SciChart WPF 3D Professional or SciChart WPF 2D Enterprise?
Sorry, it is not possible to downgrade from SciChart WPF SDK (2D+3D) Pro to a SciChart WPF 3D Professional or SciChart WPF 2D Enterprise license.