Posted by Julia Skorobogata on 20 September 2017 02:13 PM
At SciChart, we pride ourselves on excellence in technical support and we want you to get a fast resolution to your requests.
In order to maintain an excellent level of service, as of 20th October 2014, we have re-defined our support policy.
What Support Resources do we provide?
All our licenses include access to these online resources:
What is Priority Support?
After 20th October 2014, SciChart customers may choose between Professional packages with and without support, SciChart Source-Code products go with 1-year support always. This is Priority Support and it includes:
*Subject to Fair Usage Policy
What does and does not fall under the support scope?
Our support is handled by the same team of developers, who wrote SciChart and are happy to help you with:
To see the full functionality of SciChart library we suggest you try to build a proof of concept of your project with the free SciChart trial.
The following is not in the scope of support, however, we are still happy to assist you where we can as a part of consultancy work:
Where do the trial users or no-support customers seek for help?
All of the resources mentioned at the top are open to everyone. We welcome unlimited forum requests. Anyone can ask questions on the forum or search. The format is Q&A, similar to StackOverflow. There is also a SciChart Tag on Stackoverflow.We love to answer StackOverflow questions. If you ask questions using this tag, our team will be notified. Please don’t underestimate the self-help: across SciChart WPF, iOS, Android, and Xamarin we have prepared hundreds of pages of Documentation, sets of 9 Tutorials for each platform, 250 source code examples. This all is gathered at SciChart Getting Started Page.
For corporate trial users and purchasing requests, please contact firstname.lastname@example.org.
What do we require from you when requesting support
In order to assist you best, please ensure when requesting support, you give us the following information:
For more information, see our Question Asking Guidelines.
What do you describe as Fair Usage?
In order to keep providing our legendary levels of technical support, we have instituted a fair-usage policy for our support services.
Finally, with these changes, we hope to align ourselves with industry standards while continuing to provide an excellent level of support/service which is well above what our competitors provide.
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